Support

Premium activation & setup

• NovaStation is a free download that opens as Lite, and you can start the 7-day Premium trial in-app, no card. When you subscribe, your Premium license key is emailed automatically to your checkout address — open NovaStation, choose Subscribe / Activate, and enter your checkout email and license key. See the full activation guide.
• Subscribed but your license email hasn't arrived? Check spam, promotions, and filtered inbox tabs. Then sign in to My Account — you can reveal the key on screen or re-send the email yourself, without waiting for us.
• Switching machines? Install NovaStation on the new machine and activate with your checkout email and NSP license key — there is no machine code to send. Premium covers up to 2 activated devices, and re-verifying a device you already activated does not use up another slot.
• Reached the device limit? Free a slot yourself: My Account → Device activations → Deactivate on the computer you no longer use. The slot frees immediately. If a device you expect to see isn't listed, or you suspect an activation you don't recognize, email us from your checkout address.
• Windows shows a SmartScreen caution the first time you run the file? The installer is digitally signed and timestamped — check that the publisher reads Kyle Diaz, then click More info > Run anyway. Only download NovaStation from the official download page on this site, and you can check the installer's SHA-256 before running it.

Billing & cancellation

• Manage or cancel yourself — sign in to My Account and open billing management (the secure Stripe portal) to update card details or cancel. The self-service portal link inside any Stripe receipt does the same thing.
• Can't sign in, or the portal won't load? Email us and we cancel from our side, usually within one business day.
• NovaStation subscriptions are non-refundable. Cancel anytime to stop future billing; access remains active through the end of the current billing period. The full policy is on Refunds & cancellation.
• Re-subscribing later? You keep your original license key — you won't be sent a new one. Reveal or re-send it from My Account.

Install & first run

• NovaStation is built for and tested on 64-bit Windows 10 and Windows 11. It is a free download — a standard Windows setup installer. Download it, double-click, and walk through the wizard. No Python, Inno Setup, or developer tools required.
• SmartScreen may show a caution the first time while a newly signed app builds reputation. The installer is digitally signed — confirm the publisher reads Kyle Diaz, then choose More info > Run anyway. Only download NovaStation from the official download page on this site.
• Need the Quick Start guide? Read the Quick Start page.

Try NovaStation Lite first

• Lite is the free tier you get the moment you open NovaStation — download NovaStation free to explore the chart-first interface, and start the 7-day Premium trial in-app before deciding to subscribe.
• Lite has a limited symbol selection, the 1D chart preview only (the active 15m, 1h, and 4h timeframes are Premium), the basic chart workspace, and no license requirement.
• Lite has no signals, no buy/sell markers, no signal history, no alerts (including NovaPulse / Daily Pulse), no Signal Twin or Market Memory, no paper trading, and no NovaInsights. Those are Premium features.
• If a Lite user opens a locked area, the app shows a small Premium Feature message instead — no upgrade-popup spam.

Reporting a bug

The fastest way to get a fix is a short note that includes:

• Your app version (from Settings → About NovaStation)
• Whether you are on NovaStation Lite or NovaStation Premium
• The exact step where the issue happened — what you clicked and what you expected to see
• What actually happened (any error message, a screenshot if you can grab one)

Send all of that to novastationsupport@gmail.com and we usually reply within a business day.